You go to open your mobile money account. But the network goes down and the registration fails. The agent says it's normal, not to worry. You aren't impressed with the technology and fear the safety of your money.
What should you do?
The agent assures there's no risk to lose money. You decide to try again later. If it works, you'll keep your money in the digital wallet.
You feel very concerned this is "normal." You plan to try a different agent. And to withdraw everything and not use the account again.
Related findings factor Technological Appropriation
