You and your roommate go to open your mobile money account. But network goes down and the registration fails. The agent says it's normal, not to worry. You aren't impressed with the technology and fear the safety of your money.
The agent assures there's no risk to lose money if the network goes down. This problem is only temporary. You decide to try again later.
Hearing this is "normal" makes you lose confidence. You bring your savings to your aunt and uncle's house to secure, instead of the dorm.
Related findings factor Technological Appropriation
