You avoid the long line at the power company by going to your local agent to pay your bill. But when you try, the agent says she doesn't have enough money available to perform the transaction. You realize the service may have some reliability issues.
What should you do?
The agent assures you this rarely happens -- the previous customer made an unusually large transaction. You decide to try again next week
Finding service reliability problems makes you even less convinced. You feel its too risky and decide to keep paying your bills in person.
Related findings factor Risk Perceptions
